Latest Update: 1:39am EST
Department sites are up and running.
Please take a look on your management side for current information.
We will be taking time to thoroughly investigate the cause of the service outage, and will provide the information as it is available.
Thank you for your patience and understanding during this time. We will have our Emergency Service Support Team available over the weekend if the need arises.
Latest Update: 11:32am EST
Department sites are slowly being restored.
Please take a look on your management side for current information.
We will be sending out a detailed summary of the situation when we have it.
Latest Update: 10:30am EST
We want to acknowledge that we are fully aware of the current situation and understand that you are eagerly awaiting an update. Please rest assured that we have mobilized all available resources and engaged our technical experts to address the issue at hand.
Our team is dedicated to resolving the situation and getting the system back in service as quickly as possible.
We understand the urgency, especially with the weekend approaching, and we want to assure you that our efforts will continue throughout the weekend if needed to expedite a resolution.
Thank you for your patience and understanding during this time. We will keep you informed of any significant developments.
Latest Update: 6:11am EST
Update on the current service interruption.
Current Status:
- Service Status: We are still actively working to restore full functionality. Unfortunately, the issue has not yet been resolved.
- Root Cause: System engineers have identified and are focused on resolving it as quickly as possible.
- Progress: Significant progress has been made, and we are dedicated to resolving this issue promptly.
What We’re Doing:
- Around-the-Clock Efforts: Our engineers continue to work tirelessly to fix the problem and restore services.
- Additional Resources: We have brought in additional resources and expertise to expedite the resolution process.
- Ongoing Monitoring: We are monitoring the situation closely and will provide updates as soon as new information is available.
We Understand and Apologize: We deeply regret the inconvenience this disruption has caused and understand the impact it has on your operations. Your patience and understanding during this challenging time are greatly appreciated.
August 22, 2024 System Outage
Latest Update: 5:04pm EST
We wanted to provide you with an update regarding the current service disruption.
Our team is actively working to resolve the server issues that are affecting your access to our services.
We understand the critical nature of this issue and are dedicating all available resources to restore service as quickly as possible. Although we do not have a specific resolution time yet, please be assured that we are making progress and will keep you informed with any significant updates.
We apologize for the continued inconvenience and appreciate your patience during this time
To keep you informed, our team members will be ready to notify you as soon as services are fully restored.
Latest Update: 1:07pm EST
We want to update you on the current status of the system outage.
Currently, the outage is still active, but our team has identified the specific issue as a technical problem related to our server host.
We want to reassure all MyRec.com users that the integrity of your site data remains unaffected. Your data is safe and secure.
From here, our team is actively working on resolving the issue as quickly as possible. We appreciate your patience and understanding.
Updates will continue to be posted regularly as we gather new information and make progress towards resolving the issue.
Thank you for your continued support.
10:00am EST
We are aware of the technical issue that is affecting our systems. Our team is actively working to resolve it and restore full functionality as quickly as possible. Thank you for your patience and understanding.
Technical Details
At approximately 6:19am EST on August 22, our emergency support team was alerted to a system-wide outage. This outage was caused by an unexpected server issue.
As of 10:00am EST, our IT team is working towards restoring the servers to full functionality. While they have not provided an ETA, please know we are doing everything we can to get your site back up and running as expected.
