Archived

9:32pm EST – Resolved: Sites Restored

MyRec.com sites are back online and fully tested. As part of ongoing maintenance, the email and text blast features remain temporarily disabled — this does not affect any other part of your account, and we expect to restore it soon. Thank you for your patience throughout this extended outage.

8:35pm EST – Update: Continuing

We’re still working through the final steps of restoration. This is taking longer than we hoped, and we don’t want to give another time estimate we can’t guarantee. We’re not going anywhere until this is done right, and we’ll post the moment service is restored.

4:03pm EST – Update: Final Stretch

We’re in the final stretch of restoring service. Our team is completing the last steps, and we’re getting close. We’ll post again as soon as service is restored.

12:13pm EST – Update: Progress Being Made

We have an update to share: our team has made meaningful progress and is moving into the next phase of restoration. We’re optimistic about restoring service later today, though we don’t have a confirmed time to share yet. We will post again as soon as we know more.

9:52am EST – Update: No Change

Emergency maintenance continues. There is no change to our previous estimate — we still expect restoration by this evening (9/12/26). We will post again if anything changes, or once we have further progress to share.

4:17pm EST – Update: Extended Emergency Maintenance

We want to give you the most current information we have. Based on today’s assessment, our technical teams currently estimate that MyRec.com sites will remain offline until tomorrow evening while emergency maintenance is completed. We know this is a significant disruption, and we recommend planning accordingly for tomorrow. We will continue to post updates as we have them, including if this timeline changes.

12:39pm EST – Update: Emergency Maintenance Continues

MyRec.com sites remain offline for emergency maintenance. Our team, along with additional specialists brought in to assist, is actively working to resolve this. Please expect this to continue through the day, and we will post updates as we have them.

7:02am EST – MyRec.com sites are currently offline for emergency maintenance. We are working to restore service as soon as possible and will post updates as we have them.

4:25pm EST – Update: Email Blasts Currently Down, Fix In Progress

There is an issue affecting email blasts, and are working on a fix. All other system emails are fully functional.

10:56am EST – Update: Payment Processing Restored

Online payment processing has been restored. We identified a technical issue affecting a small number of transactions during the outage and are currently reviewing affected accounts. If anything on your account needs correction, we will follow up directly. We appreciate your patience.

9:45am EST – Update: Sites Restored, Payment Processing Issue Identified

All MyRec.com sites are back up. As part of routine maintenance, file uploads are temporarily disabled — this does not affect any other part of your account, and we expect to restore this feature soon.

Additionally, we’re currently experiencing an issue with online payment processing across all sites. Cash and check payments are not affected. Our team is aware and actively working on a fix. We will post an update by 11am, regardless of progress.

Thank you for your patience throughout today’s outage.

7:24am EST – MyRec.com sites are currently offline. Our team identified a technical issue and took all sites offline as a precaution while we investigate. No restoration time is confirmed yet. We will post an update by 11am, regardless of progress.

An outage of MyRec.com occurred overnight on January 1, 2026 that was resolved around 2:30 pm EST.

7:30pm EST – Slowdowns have been resolved. Thank you for your patience!

We are experiencing slowdowns for some of our sites and are working to resolve this issue as soon as possible.

We want to inform you that one of our web servers experienced an incident on September 11, 2025, between 2:30 PM and 6:00 PM ET. During this period, roughly half of our customers’ sites were impacted, leading to noticeable slowdowns.

By 6:00 PM ET, the server had fully recovered, and all services returned to normal. The issue was caused by unexpected server stress, and we are actively investigating the root cause. We will provide further updates as our investigation progresses.

No status issues reported.

No status issues reported.

Resolved. MyRec.com has implemented a new email service for our Basic Service that has significantly improved system email deliverability times and reliability.

Currently there is a delay in delivery of system emails.

No status issues reported.